How do I register for computer based training?
Visit www.ercweb.com and click on the Training menu. Select Course Listing and choose from any of the CBTs we offer. Click on the CBT of your choice and you will be provided with the course details. You can complete your registration by clicking on the Register icon and submitting a credit card payment. Immediately after purchasing CBT training, you will receive a confirmation email with log-in instructions to access your training in our H.E.L.P. TM online training system.
How do I start my computer based training?
You will receive a link with your confirmation email that allows you to begin the training at your convenience.
Can I take breaks during the training or finish it at a later date?
Yes. You will be able to pick up where you left off.
What do I need in order to participate in computer based training?
To participate in Computer Based Training you will need:
- A PC, Mac™ or tablet that is connected to the Internet (broadband recommended)
- An Internet browser (Firefox™, Microsoft® Edge, Google Chrome™, and Apple Safari™.)
- Minimum 2GB RAM
- Adobe Flash version 10 or higher
- Headphones/Speakers. Sound must be enabled to participate in online training.
How will I receive my training materials?
You will be able to access to your course materials after logging in to your H.E.L.P.™ dashboard.
Is there a way to ask questions during or after a computer based training?
If you have any questions during or after your training, please contact Customer Service.
How do I take my test?
Most tests are administered throughout the training.
How many questions do I have to get right to pass the course?
There is not a designated number of test questions that you have to get right to pass the course. It is up to your employer to determine if your performance in the class is satisfactory based on your job functions.
When will I receive my certificate?
Your certificate will be emailed to you when you complete your training. Once you complete a course, you will also be able to print your certificate or save an electronic copy from your H.E.L.P.™ dashboard.
Can I earn Continuing Education Units (CEUs) credits for online courses?
Yes, continuing education credits awarded are based on the average number of hours the course takes to complete. CEUs are printed on your certificate.
How long will it take to finish my CBT?
CBTs are self-paced. The length of the CBTs vary.
If I can't take or finish my course right after I purchase it, will it expire?
Your CBT is available for 90 days from the date of purchase. If you need additional time, you may contact Customer Service for assistance.
I can't find my certificate. Can you send me another one?
Your certificate is available on your H.E.L.P.TM dashboard. You can access your dashboard by logging in to your account
If you have additional questions regarding computer based training, please contact Customer Service.
800-537-2372 or 919-469-1585